Billing Policies & Fees

General

Use of teamgrowpro products and services (including but not limited to teamgrowpro) constitutes your acceptance of and agreement to comply with teamgrowpro's billing policy.

All accounts are set up on a prepaid basis. Payment must be received by teamgrowpro before any billable product or service is provided/activated. In the event of a trial period, payment information must be on file before your account is created. You are required to keep a valid credit/debit card on file to charge for recurring monthly subscriptions and overage fees. All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.

Trial subscriptions are limited to one trial per person, per product. The purchase and subsequent cancellation of multiple trials may result in permanent closure of the account.

If it is determined that any user fails to pay the agreed-upon monthly or annual payments by exploitation of any self-billing feature, all associated accounts may be terminated immediately, without warning, and the user will be billed for all unpaid usage.

Subscription billing is based on the availability of products and services within the parameters defined by their packages. Certain fees may be usage-based (e.g. in teamgrowpro for e-mail, texts, phone calls, hosting/bandwidth, domain names overages, courses, training, events, etc.).

Payment receipts are provided electronically with each purchase and may also be provided upon customer request.

Billing Cycle

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer's specific billing cycle date.

• Payment failure: In the event a credit/debit card fails to charge successfully, access to the product will immediately cease.

• Deactivation: teamgrowpro reserves the right to remove customer application data from its servers after nonpayment.

• Cancellation of a subscription immediately closes access to the account. If there is time remaining on a subscription year, please contact support to re-instate access.

Fees

• Collections Fee: In the event an account is submitted to a third-party collections service, a $75.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.

• Chargebacks: If a customer initiates a chargeback, teamgrowpro may assess a $100.00 processing fee for each chargeback.

• Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

Payment Methods

teamgrowpro accepts payments from most major credit cards, and in some cases, PayPal.

Subscription Billing

Invoices are generated and payments are collected each billing period. Customer billing periods typically begin on the day of the month (or year for yearly plans) in which the customer purchased the teamgrowpro subscription. Customers must request to cancel their subscriptions at least 10 days before their next billing date to avoid being charged on the billing date. teamgrowpro will not prorate any portion of unused subscription services. All subscription fees are nonrefundable except as described below.

Account Use

Every teamgrowpro package allows you to send emails and SMS/texts messages, for which each has an individual fee. You are responsible for the cost/charge of any use of these services and will be billed automatically for that usage.

**Text segments are 160 characters. There are no partial segments. Emojis, pictures and attachments vary in character size/cost.

Usage Billing

teamgrowpro has established monthly usage and fees for certain features of the Software, based on factors including usage, demands, and third-party charges. At present, email, and text/SMS messages are the only features for which there are additional usage fees. Note that any teamgrowpro refund policies that exist DO NOT APPLY to usage fees.

These fees are indicated below. The fees and limitations will be updated from time to time. Your continued use of the Software is your agreement to the current rates. teamgrowpro strives to keep the fees fair for all who require additional usage:

• Email: As a User of the teamgrowpro Software, you can send unlimited emails per month. The costs for each 1000 emails, you will incur a charge of US $0.70.

Any new or imported contact email addresses are verified for authenticity upon first attempted outbound email, and again every 90 days, at the rate of $0.003 per verification.

•Phone Numbers/A2P Registration: Local US phone numbers are obtained and registered to your business at the rate of $1.15/month. Toll-free numbers are also available at the rate of $2.15/month. Pricing for international numbers varies widely. If sending SMS to US persons, businesses must register their Application To Person (A2P) campaign with the carriers for a one-time fee of approximately $20 (varies based on use case) and a recurring monthly fee of approximately $3-12/month.

• Text/SMS: Text/SMS services are billed at the rate of $0.0147/min outbound calls, $0.0089/min inbound calls, $0.0083 text messages. A text segment is 160 characters or less sent in one SMS text. There are no partial segments. Emojis, pictures and attachments vary in character size/cost. All rates are based on US calls from a US number. Additional carrier fees may apply. International call/sms rates may be different and vary.

• Note that the minimum dollar amount teamgrowpro can charge a credit card for is US$ 1.00. Therefore, if your charges for any given 30-day period is between US$ 0.01 and US$ 0.99, teamgrowpro will default the charge to US$ 1.00.

Standard and Premium packages

​teamgrowpro has established packages that contain exclusive features for that level. A subscriber will only have access to the features available in their package level.

Normal, Reasonable Business Use

teamgrowpro offers unlimited features within normal and reasonable business use limits. The unlimited features are plan-specific. Normal and reasonable use of unlimited plans must be consistent with the type and level of usage per typical customer in the particular plan.

Excessive Use Of Unlimited

Businesses engaging in these practices may cause a degradation in the service teamgrowpro provides. Unauthorized or excessive use beyond that normally experienced by business customers may lead to account throttling, suspension, or termination. Unlimited is not to be shared with any other independent or separate account, individual or user by any means. For this reason, teamgrowpro may consider “excessive” and per its sole discretion including, but not limited to:

•Unreasonable number of requests to our servers

•Volume of page views

•Volume of video views

•Video streaming bandwidth consumed

•Number of Videos uploaded per day, week, month...

•Number of emails sent per day, week, month...

•In addition, plans with unlimited access to features cannot, under any circumstances, be used for providing a video service, email service, or other high-volume or multi-person video or email purposes.

teamgrowpro further reserves the right to withdraw or change any unlimited feature at any time. If teamgrowpro makes any change(s) to an unlimited feature, you will receive a notification describing the change(s) to the relevant unlimited feature and the date such changes take effect.

Package Upgrade/Downgrade

teamgrowpro subscriptions are purchased on a fixed-term basis: monthly or yearly, depending on the plan you registered for.

When an account is upgraded to a higher tier, the system will run a one-off pro-rated charge for the remaining days of the current billing period. From thereafter, the standard fees for your newly upgraded package will become effective. Fees are charged based on the package subscription active at the time of them being incurred.

Account downgrades require communication with teamgrowpro's support portal to ensure your account assets align with your subscription level. They will also go into effect the following billing cycle. Downgrading an account may result in the loss of package features or potentially other package benefits. It is up to the subscribing member to ensure that they have removed any data that might be lost due to a downgrade.

Refund Policies

teamgrowpro's has a strict NO REFUND policy. Access to the software constitutes access to proprietary information, training, resources, and materials that can be downloaded and used by the subscriber. Therefore REFUNDS are not granted for any reason. If you have problems with the software, please communicate with our support staff.

teamgrowpro may either refuse a refund request or disallow the repurchase of a previously refunded product if we find any evidence suggesting fraud, refund abuse, trial abuse, or other manipulative behavior that allows the use of the product without payment.

Cancellation Process

Creating a cancellation request: A request to cancel a teamgrowpro account must be initiated at least 10 days prior to the next invoice date. Any request to cancel a teamgrowpro application must be made via email and is only effective once a response is received confirming the cancellation. Customers are encouraged to keep records of all communications regarding cancellations. Until a cancellation request is made teamgrowpro will continue to treat it as an open account. Unless canceled, the billing cycle will continue, possibly resulting in a past-due account that may be turned over to a third-party collection service. It is imperative that you send a cancellation request email if you wish to initiate the cancellation of your teamgrowpro account.

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

Billing Disputes

Each teamgrowpro customer agrees to provide teamgrowpro 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should teamgrowpro receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before teamgrowpro has been given a chance to resolve the issue, teamgrowpro has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by teamgrowpro, in addition to the $100 chargeback fee mentioned above. Regardless of the outcome of the chargeback, teamgrowpro retains the right to collect on any Services or fees that are due. teamgrowpro may submit any disputed amounts to a collection agency. Once a chargeback has been received, teamgrowpro has the right to suspend the account until the matter is resolved.

Applicable Taxes

The Fees do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”). The customer agrees to pay applicable direct or indirect Taxes associated with its purchases hereunder, which, to the extent teamgrowpro is legally required to collect the same, will be itemized on the product invoice. If Customer must withhold any amounts under any law or tax regime (other than U.S. income tax law), Customer will gross up the payments so that teamgrowpro receives the amount actually quoted and invoiced. If teamgrowpro has the legal obligation to pay or collect Taxes for which Customer is responsible under this section, the appropriate amount will be invoiced and paid by the Customer, unless, prior to the invoice date, the Customer provides teamgrowpro with a valid tax exemption certificate authorized by the appropriate taxing authority.